Do you have questions regarding the following?
MILES stands for Military Installment Loans and Educational Services. We assist in providing auto loans to current full time active duty military as well as providing them with a foundation for improving their credit. Recognized for our integrity, we only finance quality vehicles that are affordable for our service member customers. Our lending partner is US Bank, the 6th largest bank in the United States. Through consistent payments made via allotment, and by having a major national lender on their credit report, our customers are building the foundation for good credit.
Our loan approval process is quick and simple. If you are in need of a loan for a new or used vehicle - apply online today and get pre-approved. If you have any questions, you are welcome to contact us prior to applying at 866-466-4537 to speak to a MILES Specialist.
MILES Premier is a reduced rate Program for repeat customers. After at least 18 months of consecutive payment on a MILES Loan, a customer may be eligible for a reduced rate on a new MILES loan with the trade-in of their current MILES vehicle. MILES Premier does not provide an option to refinance your current loan.
If you are an active duty Service Member you are eligible to apply for a loan through the MILES Program. However, other requirements may apply. We currently are unable to assist retired military, Reservists, or National Guard. Active duty? Click here to apply now.
The first step of the process is to complete an application here on our website and send us your LES. Once we have received and processed your application, we will be able to determine your loan qualification. Click here to apply now.
Once you have applied and sent your most recent end of month LES, call your MILES Loan Specialist at 800-514-6309 to discuss your loan purchase and dealership options. In some cases, we may ask for additional documentation in order to process your application. Once you have satisfied all requirements, you are ready to purchase from any one of our many MILES Certified Dealerships.
No. We take into consideration your rank, Estimated Time in Service, Pay Entry Base date as well as your credit and debts.
Click here to visit our Contact Us tab.
The MILES Program wishes to prevent you from committing to a loan payment larger than your income and spending plan can afford. We take into consideration your income and debts to determine your qualification amount. Once we have received and processed your application and LES, we will be able to determine your qualification amount and term.
Our lender, US Bank, has agreed to authorize the term of your loan up to twice your remaining time on your active duty contract, up to a maximum term of 60 months. For example, if you have 24 months remaining on active duty, you will be authorized for a loan term of 48 months.
Click here to check the status of your application or call the MILES Assistance Center at 866-466-4537 and press 1.
If the application was completed during our business hours, we should have an answer back to you within 30 minutes. You can check your application status by clicking here. If the application is received after business hours, it will be processed the following business day.
The first payment will be due the 1st day of the month, the 2nd month after your contract date. For example, if your contract date is anytime during the month of April, your first payment due date will be the 1st of June. Once established, your allotment is designed to pull ½ of your vehicle payment mid month PRIOR to your first payment due date and ½ payment at month end. If for any reason your allotment does not start on time or you have any issues with your allotment, please call our allotment specialists at 800-293-2040.
Like shopping for an automobile, it also pays to research for car insurance. Premiums can vary by hundreds of dollars among insurers for the same vehicle. Premiums are affected by the following: your driving record; your age; your credit score; gender or marital status; make and model of the vehicle, your state and city of residence.
Click here to go directly to the National Certified Dealer Network listing. You may also contact a MILES Program Specialist at 800-508-6309.
To maximize the quality and value of your vehicle purchase, the following standards are required for vehicles purchased through the MILES Program:
The Service Members Civil Relief Act only applies to loans or debts incurred prior to your active duty service. All MILES customers must be on active duty to qualify for the program; therefore, this act does not apply to those who purchase a vehicle through the MILES Program. For further information visit http://usmilitary.about.com/od/sscra/l/blsscra.htm
Your allotment will normally stop between 60-90 days prior to your expiration of active duty. Prior to it stopping, you should contact US Bank customer service to receive transitional counseling and enroll in an alternative payment means to protect your credit and the payment investment you have made. The US Bank customer service number is 1-800-872-2657. You will need your social security number or your loan account number available when contacting the bank.
To accommodate and reward service members with loans originated through the MILES Program, who have satisfactorily performed their loan obligations, US Bank may approve the overseas shipment of a vehicle, provided all of the following conditions are met:
Permission to ship the vehicle is solely at US Bank’s discretion and additional requirements, such as a proven payment history for the vehicle may be necessary.
Call 1-800-658-0886 Option 2 - Collateral Department to request an overseas shipment of vehicle authorization.
Credit is a transaction in which a person receives merchandise, an automobile, money or services for little or no money up front, and promises to pay in a specified time period (term). How well or not so well you pay for these items are the ingredients which determine your credit score. Your credit record means everything when it comes to borrowing money. Credit reporting agencies collect information about a person to build an individual’s credit record. If you have a positive credit history, you have more options than the consumer with little or no credit or a poor credit record. For a bank or credit union to lend you money, they need to know how reliable you will be in repaying the loan. Lenders base their decision to lend money on several criteria; the most important of these is a credit score. A credit score takes into account the following factors:
You may have a low credit score and thus have trouble purchasing a vehicle at a fair price and with favorable financing terms if you have:
The good news, however, is that MILES is here to help! Apply today!
If you have a single bankruptcy that has been discharged or dismissed, and you meet all of the other MILES criteria, you should qualify for the program.
As long as the original lien holder on the vehicle did not incur any loss from the repossession and your credit report shows the loan is paid in full, you may qualify for the program. Please contact the MILES Assistance Center at 1-866-466-4537, Option 1, for further instructions.
A. For collections (to discuss past due accounts), call 1-888-321-5189.
B. For all other assistance, you may call 1-800-872-2657.
C. click here to access your US Bank account online
Timely payments are the most important element in developing a positive credit history with an allotment:
1. There are no checks to write or mail
2. Payments are posted to your account timely and accurately
3. Your payment will be on time whether in training, deployed, or traveling
4. Once established, half of your vehicle payment is deducted on the 15th and the remaining half is deducted on the 1st which assists you with budgeting for your auto loan
The preferred method to start your allotment is using the Department of Defense (DOD) online military pay system known as myPay. By utilizing the DFAS website at http://myPay.dfas.mil along with your social security number and PIN, the myPay website will guide you through the complete allotment setup process.
If your allotment does not start in time for the first payment to be received at US Bank, your payment is still due. All payment arrangements must be made by contacting US Bank customer service at 1-800-872-2657. Please also consult your myPay/PeopleSoft to insure your allotment will start in time to make the next payment.
Any alternative payment arrangement may be made directly to the MILES Program lender, US Bank. Payment arrangements are best handled by calling 1-800-658-0886, option 2, Monday through Thursday from 8AM - 8PM Central Time.
Call US Bank and confirm your loan has been paid off as agreed by the dealership. If so, call our allotment partner, Military Assistance Company at 1-800-765-2110 to receive instructions on how to stop or change the allotment, or you may visit myPay/Peoplesoft to stop your allotment.
Contact Military Assistance Company at 1-800-765-2110. It is imperative you call MAC prior to the last business day of the month in order to stop those funds from being forwarded to US Bank to be applied to your account. If you choose, you can allow the early payment to be applied to your loan at US Bank, which will assist in building that positive credit.
Should you wish to request a reimbursement of “early allotment”, click here to print the Early Allotment Reimbursement form and submit by fax to 866-268-6457. Reimbursement will occur by an ACH transfer to the financial institution requested.
Whenever you buy a new car, the manufacturer typically has a warranty in place to cover your car in the event a part does not function properly. If you choose to purchase a used car, it is recommended you purchase a service contract from a reliable company with proper coverage (not just power train) for your vehicle. This will help protect you and your family from expensive and unexpected repairs in case of a breakdown.
Click Here to visit our Service Contracts page (See your service contract document for terms and conditions)
$0 Deductible: The MILES Service Contract features a $0 deductible when a covered repair is performed by any of our 700+ dealers in the MILES National Certified Dealer Network.
Car Rental: Car rental reimbursement will be paid during covered maintenance.
Roadside Service: Roadside Service on your approved vehicle can provide you with towing, jump starting, tire changes, lock out, and fluid delivery. You may reach them at 866-434-4357.
Trip Interruption (N/A in HI and WV): If you experience a mechanical breakdown more than 100 miles from home you may receive reimbursement for meals and lodging.
Note: See your Service Contract documentation for additional terms and conditions
Yes, the MILES Service Contract cost can be financed with your vehicle loan over the term of your loan.
Important! It is your responsibility to use all reasonable means and precautions to protect the vehicle from further damage. Continued operation of the vehicle after any breakdown occurs (such as continuing to drive the vehicle after it has overheated) shall, in all cases, constitute failure to protect the vehicle; and any further damage as a result of your failure to protect the vehicle shall not be recoverable.
Return the vehicle to the dealer’s service department during normal service department operating hours and call the administrator’s claim department at 800-322-3933 prior to proceeding with any repairs. Any claim for repairs without prior authorization will not be covered.
Note: Authorization for repairs can be denied if proof of proper maintenance is not available.
In order to keep your contract in effect, you must have your vehicle serviced as follows:
A. Follow the manufacturer’s recommendations as specified in the owner’s manual.
NOTE: Most manufacturers’ maintenance interval recommendations are for “normal” operating conditions. Special operating conditions (such as short duration trips, stop-and-go driving, dusty or dirt road conditions) may require shorter maintenance intervals. Check with the dealer’s service manager.
B. Proof of maintenance may be required by the administrator or authorized repair facility when presenting a claim. Please keep all purchase receipts, invoices, work orders and maintain a service log of all service performed on the vehicle. Your failure to provide proof of maintenance on request may result in denial of the coverage afforded by this contract.
The service contract is valid in the 50 United States and Canada, as well as AAFES repair facilities in Germany.
You may cancel your service contract. However, if there is a balance remaining on your vehicle loan, the refund will be made payable to the lender and applied to your loan balance.
You may terminate this contract by contacting the Service Contract Claims Specialist at MILES, 1-800-293-2040.
Yes, simply call 800-322-3933 for information on obtaining a rental vehicle.
Up to 2 additional days of rental car coverage can be ordered if the vehicle needs to be inspected by Warranty Solutions, or parts must be ordered.
Rental reimbursement is not provided for delays because of shop scheduling.
Yes. Any work performed prior to authorization will be declined.
Yes, if you require roadside service on the approved vehicle please call (TOO-GE- 4 HELP) 1-866-434-4357. This service provides you with towing, jumpstarting, tire changes, lock out, and fluid delivery.
You will receive reimbursement for a maximum of the three (3) days for receipted expenses for meals (in restaurants only), and lodging incurred by you while staying at a hotel/motel up to a maximum of one hundred dollars ($100) per day.( Not available on contracts purchased in Hawaii and West Virginia) Trip interruption coverage is provided if:
Yes, if you decide to sell your vehicle, the MILES Service Contract can be transferred to the new owner.
GAP stands for “General Asset Protection”. If your vehicle is declared a total loss, your auto insurance company may not cover the amount needed to pay off your finance contract. GAP is designed to protect you from an unexpected financial obligation if your vehicle is declared a total loss from causes such as theft, accident, fire, or flood, and your loan balance exceeds the NADA retail value of the vehicle at the time of loss.
GAP Loss Protection could save you thousands of dollars if your vehicle is declared a total loss or stolen. Here’s why: Over time your vehicle depreciates, sometimes leaving a loan balance that is higher than the “market value” of your vehicle. Most insurance companies only pay “market value” for your vehicle at the time of loss minus your deductible - GAP will pay toward the difference.
For more information about GAP, Click Here to visit our GAP page
No. Your primary insurance is the primary protection for your vehicle. A GAP claim may be filed if there is not primary insurance coverage, however the amount covered will be based on the loan balance after an assumed amount would have paid if primary insurance was in place.
The GAP protection is refundable within the first 30-60 days depending on the regulations of your state. After that, some states authorize a pro-rated refund. Contact the MILES Gap Claim Specialist at 1-800-293-2040 for the answers to your specific questions.
No. The responsibility to report the loss is yours. Contact the MILES GAP Claim Specialist at 1-800-293-2040, who will assist you to initiate a GAP claim and can offer some guidance regarding the total loss and GAP claim process.
The normal time for processing and payment of GAP claims should take approximately 2-6 weeks from the time all documents required have been received.
The payment will be issued to the lien holder, US Bank, and will be applied to your loan balance.
The amount of the gap claim will be based on the loan balance as of the date of the loss. The allotment must stay in place until the loan is paid in full. Stopping the allotment early may result in late fees or other charges that may not be covered by your GAP policy. Additional payments made after the loss date continue to be applied to the loan as normally scheduled payments. Any overage in your account after the GAP has been applied to the loan will be reimbursed to you, the customer.
Vehicles Prohibited by MILES
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Allotment Reimbursement Form
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