Do you have questions regarding the following?
If you are an active duty Service Member, E1 and above, you are eligible to apply for a loan through the MILES Program. However, other requirements may apply.
No, MILES is a non-credit score criteria based program.
The MILES Program wishes to prevent you from committing to a loan payment larger than your income and spending plan can afford. Your maximum loan payment will be the lesser of:
This formula, of course, assumes you are prepared to take on the responsibilities of loan payments and vehicle ownership.
Click here to check the status of your application or the MILES Assistance Center at 866-466-4537 and press 4.
Our lender, US Bank, has agreed to authorize the term of your loan up to twice your remaining time on your active duty contract, to a maximum term of 60 months. For example, if you have 24 months remaining on active duty, you will be authorized for a term of up to 48 months.
The first payment due date of the loan is the first day of the month following the full month after the date of your loan contract. For example, if your contract date is anytime during the month of April, your first payment due date will be the 1st of June.
Like shopping for an automobile, it also pays to shop around for car insurance. Premiums can vary by hundreds of dollars among insurers for the same vehicle. Premiums are affected by the following: your driving record; your age; your credit score; gender or marital status; make and model of the vehicle, your state and city of residence.
Click here to go directly to the National Certified Dealer Network listing.
To maximize the quality and value of your vehicle purchase, the following standards are required for vehicles purchased through the MILES Program:
The Service Members Civil Relief Act only applies to loans or debts incurred prior to active duty. All MILES customers must be on active duty to qualify for the program, therefore, this act does not apply to those who purchase a vehicle through the MILES Program.
Your allotment will normally stop between 60-90 days prior to your expiration of active duty. Prior to it stopping, you should contact US Bank customer service to receive transitional counseling and enroll in an alternative payment means to protect your credit and the payment investment you have made. The US Bank customer service number is 1-800-872-2657. Please have your loan number available when contacting the bank.
To accommodate and reward service members with loans originated through the MILES Program, who have satisfactorily performed their loan obligations, US Bank may approve the overseas shipment of a vehicle, provided all of the following conditions are met:
Permission to ship the vehicle is solely at US Bank’s discretion and additional requirements, such as a proven payment history for the vehicle may be necessary.
Requests for overseas shipment of vehicle authorization should be directed to:
US Bank
PO Box 1038 CN-TX-07
Cincinnati, Ohio 45201-1038
Attn: MILES Program
Call: 1-800-658-0886 Option 2 - Collateral Department
Credit is a transaction in which a person receives merchandise, an automobile, money or services for little or no money up front, and promises to pay in a specified time period (term). How well, or not so well you pay for these items are the ingredients which determine your credit score. Your credit record means everything when it comes to borrowing money. Credit reporting agencies collect information about a person to build an individual’s credit record. If you have a positive credit history, you have more options than the consumer with little or no credit or a poor credit record. For a bank or credit union to lend you money, they need to know how reliable you will be in repaying the loan. Lenders base their decision to lend money on several criteria; the most important of these is a credit score. A credit score takes into account the following factors:
You may have a low credit score and thus have trouble purchasing a vehicle at a fair price and with favorable financing terms if you have:
The good news, however, is sometimes these obstacles can be overcome. Some companies, such as MILES, specialize in helping you finance a vehicle despite your credit problems. Be prepared to pay a higher interest rate if you have any of these credit problems. Unfortunately, too many companies take advantage of individuals with past credit blemishes because these buyers feel they have no other alternative but to pay the extremely high interest rates or pay far more than the actual value of the vehicle.
I have a previous bankruptcy; can I still qualify for the MILES Program?
If you have a single bankruptcy and it has been discharged or dismissed, and you meet all of the other MILES criteria, you should qualify for the program. However, multiple bankruptcies, either filed or discharged is a disqualifier for the program.
I have a previous automobile repossession on my credit report; will this prevent me from utilizing the MILES Program?
As long as the original lien holder on the vehicle did not incur any loss from the repossession and your credit report shows the loan is paid in full, you may qualify for the program. Please contact the MILES Assistance Center at 1-866-466-4537 for further instructions.
There are several points of contact at US Bank.
A. For collections (to discuss past due accounts), call 1-888-321-5189.
B. For all other assistance, you may call 1-800-872-2657.
Always provide contact and identification information with any bank correspondence.
Your:
Name
Address
Phone Number
Vehicle Identification Number (VIN)
Loan Number if known
Timely payments are the most important element in developing a positive credit history with an allotment:
1. There are no checks to write or mail
2. Payments are posted to your account timely and accurately
3. Your payment will be on time whether in training, deployed, or traveling
The preferred method to start your allotment is using the Department of Defense (DOD) online military pay system known as myPay. By utilizing the DFAS website at http://myPay.dfas.mil along with your social security number and PIN, the myPay website will guide you through the complete allotment setup process.
If your allotment does not start in time for the first payment to be received at US Bank, your payment is still due. All payment arrangements must be made by contacting US Bank customer service at 1-800-872-2657.
Any alternative payment arrangement may be made directly to the MILES Program lender, US Bank. Payment arrangements are best handled by calling 1-800-658-0886, option 2, Monday through Thursday from 8AM - 8PM Central Time.
Call US Bank and confirm your loan has been paid off as agreed by the dealership. If so, call MAC at 1-800-765-2110 to receive instructions on how to stop or change the allotment. Or you may visit MyPay to stop your allotment.
When utilizing myPay to start your allotment, there is no option for insertion of an effective date. After requesting to start your allotment via the myPay allotment screen, you will receive a message from DFAS indicating your allotment will pay by a specified date, which may or may not be sooner than your first payment due date. Should an early payment occur and you want to have these funds reimbursed, contact MAC at 1-800-765-2110. It is imperative you contact MAC prior to the last business day of the month in order to stop those funds from being forwarded to US Bank to be applied to your account. Or, if you choose, you can allow the early payment to be applied to your loan at US Bank, which will assist in building that positive credit.
Should you wish to request a reimbursement of “early allotment” funds from MAC, click here to print the Early Allotment Reimbursement form. Reimbursement will occur within 24-48 hours by way of an ACH transfer to the financial institution requested.
Whenever you buy a new car, the manufacturer typically has a warranty in place to cover your car in the event a part does not function properly. If you choose to purchase a used car, it is recommended you purchase a service contract from a reliable company with proper coverage (not just the power train) for your vehicle. Ideally, your coverage should be for a minimum of 36,000 miles or 36 months. This will help protect you and your family from expensive and unexpected repairs in case of a breakdown.
Click Here to visit our Service Contracts page (See your service contract document for terms and conditions)
$0 Deductible: The MILES Service Contract features a $0 deductible when a covered repair is performed by any of our 500+ dealers of the MILES National Certified Dealer Network.
Car Rental: Car rental reimbursement will be paid during covered maintenance.
Roadside Service: Roadside Service on your approved vehicle can provide you with towing, jump starting, tire changes, lock out, and fluid delivery.
Trip Interruption (N/A in HI and WV): If you experience a mechanical breakdown more than 100 miles from home you may receive reimbursement for meals and lodging.
Note: See your Service Contract documentation for additional terms and conditions
Yes, the MILES Service Contract cost can be financed with your vehicle loan.
Important! It is your responsibility to use all reasonable means and precautions to protect the vehicle from further damage. Continued operation of the vehicle after any breakdown occurs (such as continuing to drive the vehicle after it has overheated) shall, in all cases, constitute failure to protect the vehicle; and any further damage as a result of your failure to protect the vehicle shall not be recoverable.
A. Return the vehicle to the dealer’s service department during normal service department operating hours.
B. If you are unable to return the vehicle to the dealer, call the administrator’s claim department prior to proceeding with any repairs. Necessary repairs may be made by another authorized repair facility provided you have obtained an authorization number for such repairs from the administrator’s claim department prior to the commencement of the repairs. Any claim for repairs without prior authorization will not be covered.
Note: Authorization for repairs can be denied if proof of proper maintenance is not available.
What vehicle maintenance responsibilities do I have?
In order to keep your contract in effect, you must have your vehicle serviced as follows:
A. Follow the manufacturer’s recommendations as specified in the owner’s manual.
NOTE: Most manufacturers’ maintenance interval recommendations are for “normal” operating conditions. Special operating conditions (such as short duration trips, stop-and-go driving, dusty or dirt road conditions) may require shorter maintenance intervals. Check with the dealer’s service manager.
B. Proof of maintenance may be required by the administrator or authorized repair facility when presenting a claim. Please keep all purchase receipts, invoices, work orders and maintain a service log of all service performed on the vehicle. Your failure to provide proof of maintenance on request may result in denial of the coverage afforded by this contract.
No. The service contract is valid in the 50 United States and Canada.
You can cancel your service contract. However, if there is a balance remaining on your vehicle loan, the refund will be made payable to the lender and applied to your loan balance.
How do I cancel my Service Contract?
You may terminate this contract by contacting the Service Contract Claims Specialist at MILES, 1-800-293-2040, or by written notice to the Administrator requesting termination. The information required to process a cancellation includes: Contract number, date of cancellation, odometer reading at cancellation, and the contract holders signature. In the event the contract is terminated, the amount refunded will be determined as follows: If the contract is terminated within sixty (60) days of the purchase date, the total amount paid by you for this contract will be refunded provided no repair work has been performed or commenced. After the first sixty (60) days, or if repair work has been performed or commenced, the refund will be calculated on a pro rata basis, based on the months or mileage elapsed since the purchase date, whichever is less, plus a cancellation fee not to exceed the lesser of ten percent (10%) of the contract price or fifty ($50) (unless state law provides otherwise)
If your approved vehicle becomes inoperative due to a covered mechanical breakdown we will pay for car rental reimbursement up to thirty-five dollars ($35) per day not to exceed a total of two hundred and ten dollars ($210) for any one (1) period. Car rental will be based on the number of labor hours approved for the mechanical breakdown repair. Each eight (8) hours or portion thereof of approved labor counts as one (1) day car rental. In the event the approved vehicle needs to be inspected by Warranty Solutions, they will pay up to an additional two (2) days car rental. If parts must be ordered, Warranty Solutions will pay up to an additional two (2) days car rental. Car rental is not provided for delays because of shop scheduling or for work not covered by your contract. Rental will reimbursed only upon receipt of an invoice from a licensed car agency.
Up to 2 additional days of rental car coverage can be ordered if the vehicle needs to be inspected by Warranty Solutions, or parts must be ordered.
Rental reimbursement is not provided for delays because of shop scheduling.
Yes. Any work performed prior to authorization will be declined.
If you require roadside service on the approved vehicle please call (TOO-GE- 4 HELP) 1-866-434-4357. This service provides you with towing, jumpstarting, tire changes, lock out, and fluid delivery. The only roadside service expenses that will be reimbursed are those incurred with TOO-GE-4HELP roadside service. If a tow is required your approved vehicle will be towed to your issuing dealer, another MILES Certified Dealer, or a state licensed repair facility of your choice, both within a fifty-mile (50) radius.
You will receive reimbursement for a maximum of the three (3) days for receipted expenses for meals (in restaurants only), and lodging incurred by you while staying at a hotel/motel up to a maximum of one hundred dollars ($100) per day.( Not available on contracts purchased in Hawaii and West Virginia) Trip interruption coverage is provided if:
Yes, if you decide to sell your vehicle, the MILES Service Contract can be transferred to the new owner.
If your vehicle is declared a total loss, your auto insurance company may not cover the amount needed to pay off your finance contract. Auto insurance companies will generally pay the market value of the vehicle at the time of loss, minus your deductible. GAP is designed to protect you from an unexpected financial obligation if your vehicle is declared a total loss from causes such as theft, accident, fire, or flood, and your loan balance exceeds the NADA retail value of the vehicle at the time of loss. GAP will pay toward the difference between your vehicle’s NADA retail value and the balance of your finance contract, including (in most states) up to $500.00 of your auto insurance deductible.
GAP Loss Protection could save you thousands of dollars if your vehicle is declared a total loss or stolen. Here’s why: Over time your vehicle depreciates, sometimes leaving a loan balance that is higher than the “market value” of your vehicle. Most insurance companies only pay “market value” for your vehicle at the time of loss minus your deductible - GAP will pay toward the difference.
For more information about GAP, Click Here to visit our GAP page
No. Your primary insurance is the primary protection for your vehicle. A GAP claim may be filed if there is not primary insurance coverage, however the amount covered will be based on the loan balance after an assumed amount would have paid if primary insurance was in place.
The GAP protection is refundable within the first 30-60 days depending on the regulations of your state. After that, some states authorize a pro-rated refund. Contact the MILES Gap Claim Specialist at 1-800-293-2040 or email .(JavaScript must be enabled to view this email address), for the answers to your specific questions.
No. The responsibility to report the loss is yours. Contact the MILES GAP Claim Specialist at 1-800-293-2040 or email .(JavaScript must be enabled to view this email address), who will assist you to initiate a GAP claim and can offer some guidance regarding the total loss and GAP claim process.
The normal time for processing and payment of GAP claims should take approximately 2-6 weeks from the time all documents required have been received.
The payment will be issued to the lien holder, US Bank, and will be applied to your loan balance.
The amount of the gap claim will be based on the loan balance as of the date of the loss. The allotment must stay in place until the loan is paid in full. Stopping the allotment early may result in late fees or other charges that may not be covered by your GAP policy. Additional payments made after the loss date continue to be applied to the loan as normally scheduled payments. Any overage in your account after the GAP has been applied to the loan will be reimbursed to you, the customer.
Trust has always been the foundation of The MILES Programs' relationship with customers. Because you trust us with your financial and personal information, we respect your privacy. More